Patient Medication FAQs
How can I contact Teva with questions about my medicine?
What do I do if I experience any side effect(s) or adverse event(s) as a result of taking my medication?
If you think you have experienced a side effect or an unexpected reaction to taking a medicine, including over-the-counter medicines or medical devices, we recommend you consult your doctor or pharmacist as soon as possible.
I have lost the leaflet from my box of medication, where can I get another one?
I am worried that my prescription medicine may interact with some other prescription medications or herbal supplements that I am taking, how do I find out if it is safe to continue taking them?
There may be information on your patient information leaflet of your prescription medicine that will tell you what you can and cannot take with your medicine. If you are still unsure, we would recommend that you speak to the healthcare professional that prescribed the medication or check with your pharmacist.
I have difficulty swallowing my tablets/capsules. Can I crush my tablets or open my capsules and sprinkle them on food/drink?
We would not recommend crushing tablets or opening capsules unless the patient information leaflet that comes with your medicine specifically states that you can. Crushing a tablet or emptying a capsule can change the way in which your medicine works and can also affect the safety and effectiveness of the medication. If you are having difficulties swallowing your tablets/capsules you should discuss this with your doctor or pharmacist.
My friend suffers with the same condition as I do, can I give her some of my spare medication?
Never give another person medicine that has been prescribed for you. It may harm them, even if their symptoms are the same as yours.
How do I dispose of any medication that I no longer need?
Do not throw away any medicines via wastewater or household waste. The safest way to dispose of unwanted medication is to return it to your local pharmacy or other local authorized locations.
Learn more about proper disposal of expired or unused medications here
NOTE: The recommendations in this infographic should be customized as needed to reflect local laws and regulations related to medicine disposal
What is the difference between prescription medicine and over the counter medicine?
A Prescription Only Medicine can only be obtained from a pharmacy on presentation of a signed valid prescription from your doctor or other qualified healthcare professional.
Over The Counter Medicines (OTC) are sold without a doctor’s prescription, and are often also under the supervision of a pharmacist. However, there may be restrictions on the amount you can buy, depending on the medicine.
I heard that there may be a supply issue with my medication. What do I do if I cannot obtain my regular prescription?
Check with your pharmacist before your next prescription is due, or contact Teva Customer Service at +27 11 055 0200 or Safety.South-Africa@teva.co.il. If there is an issue with obtaining your regular Teva medication, then speak to your healthcare provider or pharmacist about an alternative supply or treatment.
I do not understand the instructions on how to take my medication, what should I do?
If you do not understand what has been said to you or the written instructions on the medicine label are unclear, ask your pharmacist to explain it to you again. You can even ask them to write it down for you. Do not worry about asking again, it is important to your health that you take your medication correctly.
What do I do if I believe my medication is not working properly?
- If you are taking a new medicine, we recommend that you speak to your healthcare professional (nurse, doctor or pharmacist) as soon as possible regarding the expected outcomes of the prescribed medicine.
- If you are on a regular medicine and you notice a change in the effect (you have experienced a return of your symptoms), we recommend that you speak to your doctor about your concerns as soon as possible.
You should also report the lack of effect to us by contacting Teva's Pharmacovigilance team at Safety.South-Africa@teva.co.il